Privacy Policy

Vilayam Exports & Imports Pvt Ltd (“Vilayam Farms”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through www.vilayamfarms.com, how we use it, and the choices available to you.

By accessing or using our website, you consent to the collection and use of your information in accordance with this policy.

Information We Collect

We collect only the information necessary to process your orders and provide a smooth shopping experience:

• Name (for delivery and order records)
• Phone number (for order confirmation and delivery coordination)
• Email address (for order updates, invoices, and communication)
• Shipping and billing address (for order delivery)
• Order history and preferences (to improve service)

Payment Information

We do not collect, store, or process your debit card, credit card, UPI, or net banking details on our servers. All payments on www.vilayamfarms.com are processed securely through Razorpay, a PCI-DSS compliant payment gateway. Your payment information is handled directly by Razorpay in accordance with their privacy and security policies.

How We Use Your Information

The information we collect is used for the following purposes:

• Processing and delivering your orders
• Communicating order updates, dispatch details, and tracking information
• Providing customer support and resolving complaints
• Sending promotional offers, new launches, and seasonal updates (only if you have opted in)
• Improving our website, products, and customer experience
• Complying with applicable legal and regulatory obligations

Cookies and Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics and Meta Pixel) to understand how visitors interact with the site. These tools collect anonymised information such as pages visited, time spent, device type, and approximate location. This data helps us improve the website and provide a better shopping experience.

You can disable cookies through your browser settings, though some parts of the website may not function as intended if cookies are disabled.

Marketing Communications

With your consent, we may send promotional messages, seasonal offers, and product updates via email, SMS, or WhatsApp. You may opt out at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Replying “STOP” to any marketing SMS or WhatsApp message
• Writing to us at info@vilayamfarms.com

Transactional messages (such as order confirmations, delivery updates, and customer support replies) are essential to your order and cannot be opted out of.

Sharing of Information

We do not sell, rent, or trade your personal information. Your information is shared only with:

• Courier partners (Delhivery, BlueDart, DTDC, India Post, and other logistics providers) for the purpose of delivering your order
• Razorpay, our payment gateway, for processing transactions securely
• Government authorities or law enforcement, only when legally required

Data Security

We follow reasonable security practices to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by writing to us at support@vilayamfarms.com, subject to applicable legal retention requirements.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your account and associated data
• Withdraw your consent for marketing communications

To exercise these rights, please email us at support@vilayamfarms.com from your registered email address.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes constitutes acceptance of the revised policy.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

• Name: Grievance Officer, Vilayam Exports & Imports Pvt Ltd
• Email: info@vilayamfarms.com
• Phone: +91 9247931599
• Address: EWS 3, Dharmareddy Colony Phase 2, Hydernagar, Hyderabad, Telangana – 500072

We will endeavour to respond to your grievance within a reasonable timeframe in accordance with applicable law.